After Sales

we stay by your side

Your satisfaction is our greatest goal, which is why we are committed to high quality standards in all areas. At FerRobotics you will find comprehensive advice and support from a single source. As a competent partner, we make sure that you benefit from the optimal performance of our innovative products. We are happy to advise you on device service, application expansion or new applications. If you have any questions, you can always rely on our team. We are happy to assist you on +43 720 108 107 01.

Contact

always there for you

Jan Guttenberg

Product Training &
Application Manager

+43 720 108 107 99
jan.guttenberg@ferrobotics.at

Ivan Sladoja

Product Training &
Application Manager

+43 720 108 107 99
ivan.sladoja@ferrobotics.at

Jürgen Schartmüller

Product Training &
Application Manager

+43 720 108 107 99
juegern.schartmueller@ferrobotics.at

Product service &
maintenance

always up to date

The intelligence of Active Compliant Technology (ACT) makes your products so special. Its intuitive power-dispensing functionality offers you a valuable process advantage. The heart of Active Compliant Technology is complex high-speed control combined with high-quality sensors. The innovative lightweight construction as well as the robust and compact mechanical construction make your ACT equipment extremely efficient even in congested environments and strenuous processes. Let these high-quality products work optimally and reliably for you over their entire service life. Only regular specialist service from the manufacturer guarantees you high-quality product features and perfect performance efficiency.

FerRobotics assumes no responsibility for devices that have been opened or disassembled by third parties from outside the manufacturer. Due to the influence of third parties, the condition of the device can no longer be guaranteed by FerRobotics. Servicing is then only possible to a limited extent.

The intelligence of Active Compliant Technology (ACT) makes your products so special. Its intuitive power-dispensing functionality offers you a valuable process advantage. The heart of Active Compliant Technology is complex high-speed control combined with high-quality sensors. The innovative lightweight construction as well as the robust and compact mechanical construction make your ACT equipment extremely efficient even in congested environments and strenuous processes. Let these high-quality products work optimally and reliably for you over their entire service life. Only regular specialist service from the manufacturer guarantees you high-quality product features and perfect performance efficiency.

FerRobotics assumes no responsibility for devices that have been opened or disassembled by third parties from outside the manufacturer. Due to the influence of third parties, the condition of the device can no longer be guaranteed by FerRobotics. Servicing is then only possible to a limited extent.

REGULAR MAINTENANCE OPTIMIZES

  • LIFESPAN
    Regular and professional maintenance optimizes the service life of your equipment set.
  • COSTS
    Our specialists recognize and fix signs of wear and tear at an early stage in order to avoid unexpected damage and costs.
  • PROCESS SECURITY
    If the recommended service interval is adhered to, your equipment will work safely and with the precise amount of force.
  • FUNCTIONALITY
    Unreliable operation affects process quality. Regular manufacturer service therefore guarantees smooth and reliable use.
  • PRODUCTIVITY
    Coordinated maintenance ensures full productivity and uninterrupted operation. We will be happy to send you a suitable loaner, or you could keep a replacement device in stock.

Appointment

get in touch

Whenever you are planning a service, we would be happy to coordinate a fixed service appointment for your ACT equipment in our service competence center. With this service appointment, confirmed by us, you secure the optimal time for you. The FerRobotics team supports you with customs preparation as well as all questions about service processing.

Schedule an appointment.

Take advantage of the convenient factory service. Our team will be happy to answer any questions you may have about service processing or customs preparation

Or please get in touch dialing +43 720 108 107 01
Mo – Fr 09:00 – 16:00 CET

Repair

We do not let you down

We support you in the best possible way so that your applications run optimally. Should a device be excessively worn or defective over time, only specialist repairs by the manufacturer guarantee the high-quality product features and perfect performance efficiency. Whenever a repair is required, send the device to our repair competence center. The FerRobotics team supports you in all matters relating to repair processing and customs preparation.

Take advantage of convenient factory repairs. Our team will be happy to answer any questions you may have about repairs or customs preparation.

Please contact us for quick assistance. We will help you with troubleshooting and carry out professional repairs.

We support you in the best possible way so that your applications run optimally. Should a device be excessively worn or defective over time, only specialist repairs by the manufacturer guarantee the high-quality product features and perfect performance efficiency. Whenever a repair is required, send the device to our repair competence center. The FerRobotics team supports you in all matters relating to repair processing and customs preparation.

Take advantage of convenient factory repairs. Our team will be happy to answer any questions you may have about repairs or customs preparation.

Please contact us for quick assistance. We will help you with troubleshooting and carry out professional repairs.

Or please get in touch dialing +43 720 108 107 01
Mo – Fr 09:00 – 16:00 CET

We feel most at ease where there is

Room for Improvement

YOUR REQUEST TO FERROBOTICS

Put your questions to the global market leader in flexible robotics. It’s important to us to communicate with you in the best way possible: our experts are always happy to help and share their expertise with you.